Due to COVID we have consulted with West Sussex Trading Standards and have been informed we are now unable to offer pre-arranged showroom consultations and appointments for clients. However as our remit falls under construction we are able to meet with architects and designers to discuss projects.

Alongside our continuing contact-less collection of fuel spare parts and products/spare parts from the offices/warehouse/showroom and Door Repairs and Service and Maintenance of Appliances.

We are also please to offer at a pre arranged time a "vital" showroom visit via Zoom this can be arranged at a time to suit yourself and is recommended on a mobile device so we can look at your fireplace and chimney stack at the same time to give better indications of your requirements and costings for you.

Thank you for your continued support and understanding and we look forward to hearing from you.

Privacy Policy

 

Personal information

When you contact us, request a quote or place an order with us we store your name, address, delivery address and contact details. We store this information so that we can deal with your request. We do not pass this information on to any third parties and there is security in place to stop unauthorised access to this information.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services.  We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. Primary personal data/Business information is volunteered by each visitor. We use this data for Customer Administration and Marketing.  We store names, addresses, telephone numbers, fax numbers, email addresses.  We do not collect or use personal data for any purpose other than that indicated below.  If we wish to use your personal data for a new purpose (this is unlikely), we will contact you by email or telephone in order to give you the opportunity to consent to this new purpose.

Children's Privacy

We do not knowingly collect personal data from children. We do not take specific steps to protect the privacy of children who disclose their personal data to us.  We do not provide information about our personal data practices in relation to children on our home page, or at those sites on our Web site where we collect personal data.

Disclosure and Visitor Choice

We do not disclose your personal data to our subsidiaries or other organisations.

Confidentiality / Security

We do not give visitors to our Web site the option of using a secure transmission method to send us their personal data.

Privacy Support

If you have an enquiry or concern about our privacy policy, please contact Ben at: [email protected]